Paul Luchtenberg
Paul Luchtenberg

“A loan is a debt. And if we give a very poor person too much debt, the shame is on us.”

- Paul Luchtenberg, CEO, AMK Cambodia

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Anton Simanowitz
Anton Simanowitz

“I began to wonder whether MFIs were asking how their clients were repaying their loans, rather than just ticking a ‘repayment’ box.”

- Anton Simanowitz, Director, Imp-Act Consortium

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Refilwe, SEF
Refilwe, SEF

“We can’t just assume that because people are repaying their loans that their lives are improving.”

- Refilwe, SEF

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Reducing Clients...
Reducing Clients...

“Reducing clients’ vulnerability to shocks in their own lives reduces the risk involved in lending to them.”

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Successful MFIs require successful clients
Successful MFIs require successful clients

“Successful MFIs require successful clients.”

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Social performance management (SPM) is an institutionalised process of translating social mission into practice.

It includes setting clear social goals, monitoring progress towards them and using this information to improve performance and practice. Social performance management is about achieving your social goals and being socially responsible.

©2014 Imp-Act Consortium